Refund policy

Last updated: September 19, 2026

This policy applies to Nutribota Creatine Stick Packs purchased on nutribota.com. Nutribota, a brand of Pureblend Nutrition Inc., handles customer service and refunds for these orders, including orders shipped from Amazon fulfillment centers.

Start with Nutribota support

Email service@nutribota.com with your order number, checkout email and a description of the issue. Please contact us promptly after you notice a problem. For damage, an incorrect item or a product-quality concern, include photos of the product, packaging and shipping label when available. For quality concerns, include the lot or batch number and printed date.

Damaged, incorrect or missing items and quality problems

If we verify that an item arrived damaged, was incorrect or missing, or has a product-quality problem, we will arrange a replacement or refund for the affected item. Replacement depends on inventory availability. You will not be charged for an approved replacement shipment or a return we require to resolve a verified problem of this kind.

We may resolve an approved claim without asking you to send the item back. This is decided for the specific claim and is not an automatic refund-without-return guarantee. Please keep the product and packaging until we give you instructions.

Unopened items and change-of-mind requests

For an unopened item you no longer want, contact us before shipping anything. Change-of-mind return requests are reviewed individually and are not automatically approved. The product must remain unused, unopened and in its original packaging with seals intact.

We will confirm whether a return can be accepted for your order and provide the applicable instructions before you send it. If approved, we will explain the return destination, any return-shipping cost and the refund arrangement in writing. Free outbound shipping does not automatically include free change-of-mind return shipping.

Opened products

We do not accept change-of-mind returns for opened or used supplements, including returns based only on personal taste or preference. This does not exclude help with damaged or incorrect items, verified quality problems, or rights provided by applicable law.

Return authorization and shipping

Do not send an item back before receiving authorization and instructions from Nutribota. Do not use the address on a shipping label or send a package to an Amazon fulfillment center on your own. Where an authorized fulfillment-center return is available for your specific order, we will provide the required destination and return documents. Not every item or order is eligible for this route.

Refunds

We will notify you of the outcome of your request and any steps needed to complete an approved refund. Approved refunds are issued to the original payment method. The time for the credit to appear depends on your payment provider. If we require a return, we will explain the return and inspection requirements before you ship it.

Purchases made on Amazon

If you bought the product on Amazon rather than nutribota.com, use the order-help or return options in your Amazon account. The purchase channel determines the order process; shipment from an Amazon warehouse alone does not make a nutribota.com purchase an Amazon.com order.

Your rights and contact details

This policy does not limit rights or remedies that cannot be excluded under applicable law. For help, email service@nutribota.com or visit our Contact page. See Shipping Information for delivery details.